Regular readers of this blog may recall that my original sewer hose that came with our Carriage Cameo developed leaks from mice chewing holes into it.
|Old sewer hose chewed by mice|
Knowing that we would eventually be in a similar workamping situation, I wanted to purchase a sewer hose that would withstand any future attacks from Mother Nature. Also my Carriage came with a "cam-loc" system in place of the more common "bayonet" system. So, I contacted Drain Master, a company that had a new proprietary sewer hose with the nozzle that I really liked.
|New and old Nozzles|
|Fits in the sewer hose compartment|
|New and old hose|
My immediate thought was that it was from a bird, even though I hadn't seen any birds bothering it. I contacted Drain Master and spoke to Doug whom I later learned was the owner. Doug, was extremely pleasant and helpful. He confirmed that it may be a defective hose and immediately shipped a new one minus the nozzle to replace it. Upon receiving the hose, I simply followed their instructions to attach the nozzle from the defective hose. I cut up the defective hose and mailed the defective portion back to them for examination.
Well, as bad luck would have it, I received another defective hose and it developed blisters that were soon to become leaks and to top it off the Nozzle broke inside at a valve pivot point.
|New defective hose|
|Broken pivot inside nozzle|
While talking with Doug he made me aware of some of the issues related to sewage spillage at RV sites and attempts by some law makers to curtail the industry or perhaps regulate it more. He explained how their systems help prevent spillage when used properly. It is up to us as RV'ers to prevent spillage by dumping our tanks properly and by using the proper equipment and thus take the potential threat of legislation off the table. There are a number of educational videos and information related to the proper operation of RV sewer systems and tank dumping procedures on the Drain Master website. I would encourage any RV'er to take a moment and review their website and the valuable information. Likewise if you need a new sewer hose system, check them out. I felt it necessary to share my experience, because even though I had problems with their product initially, they made it right and I was assured they were making corrections at their end as well. Certainly their guarantee and customer service is in my opinion second to none.
Update: I received this e-mail from Doug at Drain Master that he wanted to share:
I tried to respond to you by posting this on your site under comments Darren,
I want to thank you for hanging in there with us while Murphy was in our shop messing with us. We did get rid of him through a more rigorous testing procedure and learned a valuable lesson regarding incoming QC. The hose manufacturer stands behind this product 100% even though it was designed by us. The defect has been identified and corrected so we do not expect issues in the future. It has been a pleasure doing business with you and if you and Joyce find yourself in our area we would love to have you come by, we have a great RV space for you on our ranch.
My email address as well as our web site address was rejected.
Please let me know what to do to post this comment if you think it appropriate.